Tenant Information 

From 2024 we are required to publish a range of information to demonstrate that we are working inline with the law and various regulations. 

Complaints: 

If you are a Tenant and wish to make a complaint about our Accommodation and Housing Services please use the Tenant Complaints Policy is here: Tenant Complaints Policy 

If you are wanting to complain about a service or provision outside of our Accommodation and Housing Services please see this policy: Ripon YMCA Complaints Policy

For more information about the Housing Ombudsman please visit this website: https://www.housing-ombudsman.org.uk/residents/make-a-complaint/how-to-complain-to-your-landlord


We are required to publish a range of information to meet our requirements. These are below: 

2025/2026 Tenant Complaints Self Assessment Report 
2025/2026 Complaint Performance and Improvement Report - to be uploaded once complete 

2024/2025 Tenant Complaints Self Assessment Ripon YMCA
2024/2025 Complaint Performance and Improvement Report 

2023/2024 Tenant Satisfaction Measures Ripon YMCA 
2023/2024 Tenant Complaints Self Assessment Ripon YMCA 
 2023/2024 Complaint Performance and Improvement Report